You have doubts?
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Orders
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Payments
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Shipping
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Changes and returns
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Product
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Contact
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How to place an order
To place an order browse our store and access our products. Then add them to the cart by clicking the 'Buy' button. If you wish to add more products to your cart then continue browsing.
Once you have decided, tap on the
icon and then on the 'Buy' button. After that you can review your order details and we will require your shipping and billing information to complete the payment.I've placed an order but some of the information is incorrect
If you've placed an order and you've made a mistake while entering any data, please contact us as soon as possible so we can correct your order. You can get in touch with us by sending us an email to hello@thebalisac.com or through our contact form.
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Accepted payment methods
We accept credit and debit card payments. You can pay with a VISA, MasterCard or American Express card.
We know that your privacy is the first thing, that's why we use an SSL security certificate to secure your payments and protect your data. -
When will my order arrive?
Once you've completed the purchase you will receive an email or a text message from MRW. They will provide you a tracking code and a link where you will be able to check the status of your shipment.
Delivery time will vary depending on your shipping address.- Peninsula. 3 business days.
- Baleares. 3 to 5 working days.
- Canarias, Ceuta y Melilla. unfortunately we do not ship to these destinations.
- Rest of the world. unfortunately we do not ship to these destinations.
Do you ship to other countries?
At the moment we only sell in Spain. We hope we will be able to sales to other countries soon :)
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I bought a product and I would like to change it
If you haven't selected the appropriate model, you can change it up to 14 days after your purchase. The product must be sealed, if you've already opened it, you will not be able to change it.
I want to make a return
In case it is desired to return your purchase, you must request it as late as 14 days after the completion of the order. In any case, we recommend you read our returns policy.
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I've received my sack damaged or defective
We are very sorry. If this is your case, do not hesitate to contact us and we will process the replacement of your sack immediately. You can contact us by sending an email to hello@thebalisac.com or through our contact form.
How to take care of for your sack
We have been concerned about the quality of our materials to asure their maximum strength. In any case, we recommend washing the sack by hand avoiding the washing machine.
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Contact us
